Privacy Policy

Privacy Policy

Adventure With Care, LLC
Last Updated: April 12, 2026

1. Introduction

Adventure With Care, LLC ("AWC," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (www.adventurewithcare.com), use our mobile applications, interact with our loyalty program, purchase our products or services, or communicate with us through any channel including email, SMS/text messaging, and telephone.

By accessing or using any of our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information when you create an account, make a purchase, subscribe to our loyalty program, complete a survey or registration form, contact us for support, or otherwise interact with our services. This may include:

  • Full name (first and last name)
  • Email address
  • Phone number, including mobile/cell phone number
  • Mailing address (street, city, state, ZIP code)
  • Payment and billing information (processed securely through our payment processor)
  • Account login credentials
  • Survey and registration responses
  • Communication preferences and consent records
  • RV and camping preferences (vehicle type, size, hookup requirements)
  • Pet information (if enrolling in pet-related programs)
  • Health-related information you voluntarily provide through our wellness programs
  • Any other information you voluntarily submit through our forms or communications

2.2 Information Collected Automatically

When you access our website or services, we may automatically collect:

  • Device type, browser type, and operating system
  • IP address and approximate geographic location
  • Pages visited, time spent, and interaction data
  • Referring URLs and search terms
  • Cookies and similar tracking technologies (see Section 9)
  • Click stream data and date/time stamps

2.3 Information from Third Parties

We may receive information about you from our partner campgrounds, RV resorts, dealerships, event organizers, and other business partners when you interact with their programs through our platform.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process purchases, subscriptions, and transactions (Adventure Passes, loyalty memberships, marketing packages)
  • To manage your account and provide customer support
  • To administer our loyalty program and deliver associated benefits and services
  • To process and manage survey submissions and event registrations
  • To send transactional communications including order confirmations, subscription renewals, expiration warnings, receipts, and account notifications
  • To send promotional and marketing communications from Adventure With Care and our partners, with your consent
  • To send SMS/text messages as described in Section 4 below
  • To match you with relevant offers and rewards from our partner network
  • To operate and improve our website, services, and user experience
  • To analyze usage patterns, conduct research, and compile aggregate statistics
  • To detect and prevent fraud, unauthorized access, or other harmful activities
  • To comply with legal obligations and enforce our terms

4. SMS/Text Messaging

By providing your mobile phone number and opting in to receive text messages (whether through our website, a registration form, a survey, or by texting a keyword to our number), you expressly consent to receive SMS/text messages from Adventure With Care, LLC and its affiliated partners. These messages may include:

  • Transactional Messages: Order confirmations, payment receipts, subscription renewal reminders, expiration warnings, shipping notifications, and account alerts
  • Registration & Survey Messages: Survey confirmations, registration verifications, offer activation codes, and redemption instructions
  • Loyalty Program Messages: Membership updates, points/rewards notifications, benefit activation alerts, and program announcements
  • Promotional Messages: Marketing offers, discounts, and promotions from Adventure With Care and its partner campgrounds, RV resorts, dealerships, and affiliated businesses related to the programs or services you enrolled in
  • Informational Messages: Event reminders, travel updates, campground availability alerts, and service notifications

Important SMS Disclosures

Message Frequency Message frequency varies based on your account activity, purchases, subscriptions, registrations, and partner interactions. You may receive up to 15 messages per month.
Message & Data Rates Message and data rates may apply. Check with your wireless carrier for details about your text messaging plan.
Opt-Out You may opt out of receiving text messages at any time by replying STOP to any message. You will receive a single confirmation message and no further texts will be sent unless you re-subscribe.
Help For help or support, reply HELP to any message, email support@adventurewithcare.com, or call (201) 500-2289.
Supported Carriers T-Mobile, AT&T, Verizon, and all other major U.S. wireless carriers are supported. Carriers are not liable for delayed or undelivered messages.
No Purchase Required Consent to receive SMS messages is not a condition of any purchase, subscription, or participation in any AWC program.

By opting in, you confirm that you are the owner or authorized user of the mobile phone number provided and that you are authorized to give consent to receive text messages at that number. You agree to promptly notify us if you change your mobile number.

5. Sharing of Information

We may share your personal information in the following circumstances:

  • Partner Organizations: We share your information with the specific partner campground, RV resort, dealership, event venue, or employer whose program or registration you completed. These partners receive only the information related to their specific program or transaction.
  • Loyalty Program Providers: As a Third-Party Administrator (TPA), we distribute your enrollment information to the component service providers included in your loyalty bundle (e.g., health services, pet services, discount programs, legal services, and other bundled benefits).
  • Payment Processors: We share payment information with our payment processors (such as SimplePay) to complete transactions. We do not store full credit card numbers on our systems.
  • Service Providers: We share information with trusted third-party vendors who assist us in operating our platform, delivering communications, processing payments, hosting our website, and analyzing data. These vendors are contractually required to protect your information and use it only for the services they provide to us.
  • Legal Requirements: We may disclose information when required by law, court order, subpoena, or government regulation, or when we believe disclosure is necessary to protect our rights, property, safety, or the rights of others.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We do not sell your personal information to third parties for their independent marketing purposes without your explicit consent.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures.

7. Data Security

We implement commercially reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction. These measures include encryption of data in transit (SSL/TLS) and at rest, access controls, regular security assessments, and employee training.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach, we will notify affected users without undue delay and within 72 hours when feasible, in accordance with applicable laws, via email, U.S. mail, or by posting a notice on our website.

8. Your Account Security

You are responsible for maintaining the confidentiality of your account credentials, membership cards, and any unique passwords or codes associated with your AWC account. You must notify us immediately if you believe your account has been compromised. We are not liable for any unauthorized access resulting from your failure to protect your login information.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, personalize content, and support our operations. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you use our site.

Types of cookies we use:

  • Essential Cookies: Required for the website to function properly (login sessions, shopping cart, security).
  • Analytics Cookies: Help us understand how visitors interact with our site (page views, traffic sources, popular content).
  • Functional Cookies: Remember your preferences and settings for a personalized experience.
  • Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may affect the functionality of our website. For more information, see our Cookie Policy.

10. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to certain legal exceptions.
  • Opt-Out of Marketing Emails: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any email.
  • Opt-Out of SMS: Reply STOP to any text message to opt out of text communications.
  • Data Portability: Request your data in a structured, commonly used, machine-readable format.
  • Withdraw Consent: Withdraw previously given consent at any time, without affecting the lawfulness of processing before withdrawal.
  • Restrict Processing: Request that we limit how we use your information in certain circumstances.

To exercise any of these rights, contact us at privacy@adventurewithcare.com or call (201) 500-2289. We will respond to your request within 30 days.

11. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to delete your personal information
  • The right to opt out of the sale or sharing of your personal information
  • The right to correct inaccurate personal information
  • The right to limit the use of your sensitive personal information
  • The right to non-discrimination for exercising your privacy rights

We do not sell personal information as defined under the CCPA/CPRA. To exercise your California privacy rights, contact us using the information in Section 16.

12. European Residents (GDPR)

If you are a resident of the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under the lawful bases of consent, contractual necessity, and legitimate interest. You have the right to access, rectify, erase, restrict processing, object to processing, and port your data. You also have the right to lodge a complaint with your local data protection authority.

13. Children's Privacy

Our services are not intended for individuals under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children under these ages. If we become aware that we have collected information from a child, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

14. Third-Party Links

Our website and services may contain links to third-party websites, applications, and services that are not owned or controlled by AWC. This Privacy Policy applies only to our services. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, contact us at:

Adventure With Care, LLC
Email: privacy@adventurewithcare.com
Phone: (201) 500-2289
Website: www.adventurewithcare.com

17. HIPAA Disclaimer

Adventure With Care, LLC is not a covered entity as defined by the Health Insurance Portability and Accountability Act (HIPAA). However, we maintain a strong commitment to member confidentiality and handle any voluntarily provided health-related information with appropriate care and security measures. Health information you provide through our wellness or loyalty programs is protected under this Privacy Policy and our general data security practices.